CLIENT ADVOCATE SPECIALIST

Under general supervision by the Program Director, assists victims of domestic violence and related crimes by providing a full range of services, including assistance with crisis intervention, community relations, community referrals, and community awareness.  This position requires the ability to work independently, exercising judgment and initiative.  This position reports directly to VOCA Program Director or Coordinator.

Education and Experience

1. A bachelor’s degree from an accredited college or university with a major in Psychology, Social Work, or related field is preferred.

2. Have at least one year experience working with victims of abuse and families.

3. Posses a valid motor vehicle operator’s license.

4. Be bilingual, read, write and speak Spanish fluently.

Essential Functions

All employees of CMLF are required to conduct themselves in a professional manner at all times and comply with the standards set forth in the Employee Handbook. All employees are required to support the mission and values of CMLF in all activities and act as ambassadors,

Some of the responsibilities include but are not limited to:

  • Provide advocacy-based counseling to survivors in a culturally relevant and linguistically appropriate manner to enable victim’s safety and empowerment.

  • Assist Program Director with the creation or updating of any program marketing materials.

  • Make relevant and appropriate referrals for clients’ legal, medical, housing and related needs.

  • Perform screenings either made by appointment, walk-ins or as referred by Program Director, and if client qualifies, perform assessment

    • Maintain and update client files as assigned by the Program Director

    • Fill out all forms including consent and confidentiality forms.

    • Complete Service Plan and Safety Plan and follow up with case management as necessary to complete goals identified in Service Plan.

  • Assist client to understand and navigate the court and legal system (e.g. at court proceedings, PPO hearings).

  • Connect clients with necessary attorneys or legal aid and serve as interpreter but never in court proceedings.

  • Assist Program Coordinator with support groups and take the lead if assigned.

  • Build relationships with community partners or agencies in order to improve referral system for clients and to increase pool and knowledge of community resources available.

  • Assist Program Coordinator in organizing education or training events to engage Pontiac and Oakland County on topics related to domestic violence, physical and mental abuse, healthy relationships and related topics.

  • Attend meetings relevant to domestic violence in the community that have been approved by the Program Director.

We are a minority staffed and minority serving organization. People of color and minorities are strongly encouraged to apply. If interested, please send resume to Dr Sonia Acosta at sacosta@centromulticultural.org

Excellent benefits packages including 401 K , flexible schedule and tuition reimbursement.